New Zealand organisations with ubiquitous and integrated digital-first customer experiences reported more than three times higher market share growth and four times faster speed to market than other groups.*
It’s unsurprising, then, that New Zealand business leaders rank customer experience improvements in their top two strategic priorities for 2021–2022.*
Source: IDC InfoBrief: New Zealand’s State of Agility 2021.
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Datacom’s connected experience approach can empower your organisation with hyper-personalised, customer-centric experiences that differentiate your organisation. We can help you develop and execute comprehensive customer experience strategies that get results, leveraging your position to extend market gains and widen the gap against competitors in a digital-first world.
Highly personalised and intelligent digital customer experiences are becoming a key competitive advantage as customers struggle with a choice overload when making purchasing decisions.
Recent global events have given rise to a dramatic increase in the popularity of digital channels, where well-designed and strategically implemented, seamless experiences offer an outlet for organisations and customers to interact. This is driving ever-higher customer experience expectations, alongside new consumer and employee values favouring safety, hygiene, and transparency around product and service offerings.
This places connected experience at the peak of differentiating factors in increasingly competitive markets.
Datacom’s connected experience approach delivers the insight, experience, and technology to help organisations create meaningful and connected customer experience (CX):
Use our lean connected experience worksheet to identify opportunities for your organisation to fully realise the latent value across your customers.
Using a staged approach to identify and consider areas of friction or concern, alongside areas of opportunity, the Datacom lean connected experience worksheet serves as a solid starting point to unlocking digital agility.
Contact one of our specialists below for expert assistance with applying the worksheet to your organisation.
In rapidly changing markets, a connected, intelligent customer experience is critically important — and in a digital-first world, Datacom is a leader in achieving this.
Our connected experience pulse assessment is a fast and straightforward way to get started:
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Organisational performance is driven by five strategic agility themes. Explore the other four themes to find out how you can apply these insights to drive agility in your organisation.
Business is changing faster, and the challenges of 21st-century economies are evident everywhere. From talent shortages and remote workforces, supply chain tension and geopolitical volatility, and shifting customer demand and aggressive competition — change and uncertainty are the norms. Discover how your peers are meeting these challenges, and leveraging their newfound focus on agility.
Download IDC InfoBrief: New Zealand’s State of Agility 2021, sponsored by Datacom.
Download your copy of IDC InfoBrief: New Zealand’s State of Agility 2021 and get industry-leading insight from New Zealand senior leaders and market analysts.
The modern demands of the public sector, at every level of government and to every public service and platform, continues to bring new challenges to the market. Expectations born of the private sector are increasingly driving constant change, and new technologies and transactional platforms bring new opportunities and challenges every day.
Download IDC InfoBrief: New Zealand’s State of Agility 2021 — Public Sector, sponsored by Datacom, to see how digitally-enabled agility will continue to define successful outcomes.
Download your copy of IDC InfoBrief: New Zealand’s State of Agility 2021 — Public Sector and get industry-leading insight from New Zealand public sector senior leaders and market analysts.
