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Introducing IDC InfoBrief: New Zealand’s State of Agility 2021, sponsored by Datacom

Agility — an organisation’s ability to adapt and respond quickly to external change — is a critical priority for senior leaders and executives in New Zealand. Digitally agile organisations have the systems, processes, and culture in place to inaugurate rapid, customer-centric change. They respond and adapt quickly to fluctuating market conditions while exploring new ways to lead and disrupt.

Datacom commissioned IDC, the premier global provider of market intelligence, to survey hundreds of New Zealand senior and mid-level management across commercial and public sector organisations. Our findings reveal how and where digitally-enabled agility can provide an unfair market advantage to New Zealand organisations.

Download IDC InfoBrief: New Zealand’s State of Agility 2021, sponsored by Datacom, and get industry-leading insight from New Zealand senior leaders and market analysts. Split into two reports for the private sector and the public sector. Each focuses on key insights for the respective markets. Sharpen your business agility reflexes and ensure your organisation is ready to respond and lead into the future.

of NZ organisations have strategic plans to improve their agility
Digitally agile NZ organisations are 3x more confident to meet market goals
of NZ companies are agility leaders. 55% think they're more agile vs peers

Responding to rapid change has never been more important.

Business is changing faster, and the challenges of 21st-century economies are evident everywhere. From talent shortages and remote workforces, supply chain tension and geopolitical volatility, and shifting customer demand and aggressive competition — change and uncertainty are the norms. Discover how your peers are meeting these challenges, and leveraging their newfound focus on agility.

Download IDC InfoBrief: New Zealand’s State of Agility 2021, sponsored by Datacom.

The public sector’s need to be responsive is more pressing than ever before.

The modern demands of the public sector, at every level of government and to every public service and platform, continues to bring new challenges to the market. Expectations born of the private sector are increasingly driving constant change, and new technologies and transactional platforms bring new opportunities and challenges every day.

Download IDC InfoBrief: New Zealand’s State of Agility 2021 — Public Sector, sponsored by Datacom, to see how digitally-enabled agility will continue to define successful outcomes.

The New Zealand Parliament building in Wellington

Strategic agility themes

Research has found that organisational performance is driven by five strategic agility themes. Explore each theme below to find out how you can apply these insights to drive agility in your organisation.

Agile productivity
Align business and product/service teams to collaboratively define, measure and drive maximum business value through Agile product teams. Learn more
Connected experience
Create highly tailored and flexible customer journeys that meet ever-changing customer needs, through intelligent and adaptive digital platforms. Learn more
Customer centricity
Build data and insight-led agility through extensive and diverse customer datasets, fed into intelligent and predictive analytics for deeper insight for proactive disruption. Learn more
Employee experience
Attract and nurture top talent to do their best work through purpose-driven agile culture, intelligent workflows and innovative collaboration tools. Learn more
Process optimisation
Leverage lean approaches and digital automation, intelligence and analytics tools to augment and improve processes and workflows. Learn more

New Zealand leaders are shifting focus from predicting market change to investing in readiness to respond to change faster.

Justin Gray

Managing Director, Technology Services, New Zealand

Re:Flex — opportunities and challenges

Our Datacom subject matter experts provide additional industry and sector insight across the five key themes of the IDC InfoBrief in the articles below.

An introduction to the IDC InfoBrief on digital agility Datacom commissioned IDC, the market intelligence firm, to survey New Zealand’s private and public sector senior leaders on the topic of organisational agility. The insights gathered are remarkable.

Technology

Agriculture

Agriculture

21-03-2022 A data lake and an ocean of possibilities Datacom helped Cawthron Institute build a data platform based on Microsoft Azure that is allowing researchers to access and share data with unprecedented ease.

Energy & utilities

Energy & utilities

30-08-2021 Process optimisation — the constraints of legacy technology Organisations in the energy sector know it's best to flex when facing changing expectations. But, is it possible to be digitally agile when encumbered with large legacy systems and processes?

Technology

Technology

27-08-2021 Organisational agility is more important than ever From the team to the boardroom, business transformation is a global topic right now. What are the views of New Zealand businesses on organisational agility, and where are they on their journey?

Technology

Technology

27-08-2021 Think you know customer behaviour? Guess again How do you execute your customer experience (CX) strategy with a market that refuses to stand still, and still stay sane?

Technology

Technology

26-08-2021 Why it’s not too late to embrace a hybrid working model We all understand hybrid reasonably well on a personal level, but what does it mean on a greater level? And what does the next phase of hybrid working look like?

Technology

Technology

25-08-2021 Your gut said what? Who and what do you listen to when making a decision?

Contributors

Susan Adams, Principal Advisory Consultant, Agile Culture Change
Susan is an agile coach, Scrum master, IT project manager, and business change manager with more than 20 years of experience in both New Zealand and the UK.
Damian Brown, Consulting Director — Agile Culture & Lean Change Management
Damian has been an agile practitioner, trainer, and coach since 2008 and is one of New Zealand's most experienced Kanban practitioners. He has a successful track record of delivering complex projects.
Greg Whitham, Head of Customer Experience (New Zealand)
As head of CX, Greg identifies pain points and opportunities alongside rational and emotional cues to help customers go from awareness to consideration, engagement, and long-term loyalty.
Pip Lowe, CX Research and Strategist
Pip has worked in strategy and insights for 15+ years. She specialises in understanding customer experiences, needs and perspectives, drawing on a repertoire of methodologies.
Lyndsay Davenport, General Manager — Digital Platforms
Lyndsay is a customer experience evangelist and has extensive experience working for leading creative agencies across retail, grocery/FMCG, government, and banking sectors.
Matthew Polson, Head of Technology — Data and Analytics
Matthew has extensive international consulting experience across a broad range of industries. He solves real business problems through data and evolving technologies such as machine learning and AI.
Tracy McElroy, Head of South Island
Tracy is an expert in the design of HR solutions that optimise the employee lifecycle and has helped New Zealand organisations to manage large-scale transformation and culture change.
James Stainton, Associate Director, Strategic Advisory
James leads our strategic advisory teams across Datacom in New Zealand. He's a specialist in digital strategy and organisational agility and has over two decades of employee experience.
Rebecca Russell, Head of Customer Support
Rebecca has vast experience across many industries, including financial services and public sector. She thrives on change and in transforming people, process, and tech to innovate and deliver results.
Dave Ffowcs Williams, Head of Supply Chain
With over 30 years of experience, supply chain expert, Dave, works with businesses across New Zealand to help them get on the road to a more efficient, traceable, and responsive supply chain.
Jonathan Glenister, Consulting Director
Jonathan is a strategist with 20 years of commercial experience and a history of successful project delivery. He's an advocate of customer-centric solutions to add business value.

Become a digitally agile enterprise

Sharpen your business agility reflexes and ensure your organisation is ready to respond and lead into the future. Get industry-leading insight from Datacom's analysts and experts.

Contact us

Thank you

Introducing IDC InfoBrief: New Zealand’s State of Agility 2021, sponsored by Datacom

of NZ organisations have strategic plans to improve their agility

Digitally agile NZ organisations are 3x more confident to meet market goals

of NZ companies are agility leaders. 55% think they're more agile vs peers

Responding to rapid change has never been more important.

Download IDC InfoBrief

Thank you

The public sector’s need to be responsive is more pressing than ever before.

Download IDC InfoBrief — public sector

Thank you

Strategic agility themes

Agile productivity

Connected experience

Customer centricity

Employee experience

Process optimisation

Re:Flex — opportunities and challenges

Contributors

Susan Adams, Principal Advisory Consultant, Agile Culture Change

Damian Brown, Consulting Director — Agile Culture & Lean Change Management

Greg Whitham, Head of Customer Experience (New Zealand)

Pip Lowe, CX Research and Strategist

Lyndsay Davenport, General Manager — Digital Platforms

Matthew Polson, Head of Technology — Data and Analytics

Tracy McElroy, Head of South Island

James Stainton, Associate Director, Strategic Advisory

Rebecca Russell, Head of Customer Support

Dave Ffowcs Williams, Head of Supply Chain

Jonathan Glenister, Consulting Director

Contact us

Thank you