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We can help you seamlessly integrate AI with other technologies to create exceptional customer experiences, employee experiences and operational experiences that optimise every touchpoint – from customer-facing interactions to behind-the-scenes processes.
Design intelligent, personalised customer journeys that anticipate needs and exceed expectations. Deploy AI-powered solutions that enable 24/7 proactive support, personalised recommendations, and seamless engagement across all touch points.
Design intelligent, personalised customer journeys that anticipate needs and exceed expectations. Deploy AI-powered solutions that enable 24/7 proactive support, personalised recommendations, and seamless engagement across all touch points.
Create an AI-enhanced workplace that amplifies human potential and drives satisfaction. Build intelligent systems that deliver real-time insights for better decision-making, while automating routine tasks. Enable personalised learning and development
Create an AI-enhanced workplace that amplifies human potential and drives satisfaction. Build intelligent systems that deliver real-time insights for better decision-making, while automating routine tasks. Enable personalised learning and development
Transform back-office operations by implementing AI-driven solutions to automate workflow optimisation, predict resource allocation and provide intelligent compliance monitoring. Drive performance improvement through real-time analytics and insights.
Transform back-office operations by implementing AI-driven solutions to automate workflow optimisation, predict resource allocation and provide intelligent compliance monitoring. Drive performance improvement through real-time analytics and insights.
Automate handoffs between systems and agents by creating unified platforms, while maintaining consistent data flow and insights across your organisation. Deploy coordinated multi-agent workflows that optimise end-to-end processes.
Automate handoffs between systems and agents by creating unified platforms, while maintaining consistent data flow and insights across your organisation. Deploy coordinated multi-agent workflows that optimise end-to-end processes.
Implement purpose-built AI agents to run specific tasks as well as routine operations, supported by robust frameworks for multi-agent collaboration and human-AI interaction. Enable automated task orchestration that supports changing business needs.
Implement purpose-built AI agents to run specific tasks as well as routine operations, supported by robust frameworks for multi-agent collaboration and human-AI interaction. Enable automated task orchestration that supports changing business needs.
We uniquely combine deep local expertise with global AI capabilities to deliver practical, human-enabled AI solutions that create tangible business value. We help you find practical ways of working with AI to inspire your team to decide on what they should focus on and what they want to offload to help drive innovation and business growth.
When you choose Datacom, you’re making a choice that keeps your enterprise AI solutions local and safe.
We understand your local business environment while leveraging enterprise-grade AI capabilities.
From strategy through to implementation, we provide comprehensive AI services backed by decades of technology expertise.
Our AI journey takes you from understanding to acceleration, ensuring sustainable AI adoption.
We focus on empowering people with AI, not replacing them — ensuring solutions that enhance rather than disrupt your workforce.
Together with our customers, we’re shaping a future where AI enhances human potential while delivering measurable business outcomes.
Datacom research report 2024
The pace of AI evolution and uptake has continued to accelerate over the past year, seeing a positive shift in attitudes as more New Zealand businesses reap the benefits of AI. For industry and government alike, balancing opportunities and challenges while taking an innovative approach to AI evolution is of ongoing importance to ensure the country remains competitive.
For a second year, Datacom commissioned its annual survey of 200 senior business leaders to understand ongoing rates of AI adoption, maturity of existing AI governance and security, appetite for AI-specific legislation and experiences with AI usage.
We approach AI by understanding the challenges that your organisation is facing and the outcomes you are working towards. You can choose to focus on one approach at a time – or all of them can work in harmony.
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AI is technology that enables computers and machines to simulate human intelligence and problem-solving capabilities.
The common benefits of AI include automation, improved productivity, enhanced security and better decision making.
AI in customer experience improves customer satisfaction and operational efficiency in several ways. AI-powered chatbots and virtual assistants provide immediate responses to customer queries, ensuring 24/7 support and reducing customer wait times. By analysing vast amounts of data, AI helps businesses personalise recommendations and content, creating a more relevant and engaging experience. AI-driven analytics and sentiment analysis enable companies to gain insights into customer behavior and preferences, allowing for better-targeted marketing efforts and product enhancements. AI automates routine tasks, freeing up human agents to focus on complex issues, resulting in faster problem resolution and improved customer interactions. AI in customer experience leads to more efficient, responsive, and personalised interactions, ultimately enhancing customer satisfaction and loyalty.
Transforming customer experience with AI and automation can help businesses gain a competitive advantage in several ways. AI-powered chatbots and virtual assistants can provide instant, round-the-clock customer support, reducing response times and enhancing customer satisfaction. AI-driven analytics and predictive modeling enable businesses to gain deeper insights into customer behavior, allowing for more precise targeting and personalisation of marketing efforts, ultimately increasing conversion rates and revenue. Automation streamlines internal processes, reducing operational costs and improving efficiency, which can be passed on to customers in the form of lower prices or better service. AI helps identify emerging market trends and competitive threats, allowing businesses to adapt and innovate faster.
ML refers to the technologies and algorithms used by machines to analyse data enabling it to recognise patterns, make decisions, problem-solve and improve through experience.
Data that is not clean or ‘dirty data’ has issues such as having duplicates or being outdated, insecure, incomplete, inaccurate or inconsistent. The risk presented by dirty data is that if you are adopting AI tools and platforms that are using that faulty data, the AI outputs will also be flawed. For example, AI can be a powerful predictive tool and can identify patterns and trends within your business that you can use to guide strategic decisions, but if the data is off, then the AI analytics will be too. To avoid these risks and clean up their data, companies need to commit to regular data audits and implement assurance protocols.
ChatGPT is a natural language processing technology that uses machine learning, deep learning, and natural language understanding to answer questions mimicking human conversation and responding in an engaging way.
Copilot is a more secure AI-powered digital assistant that integrates with Microsoft 365 apps (Word, Excel, PowerPoint, and Teams). Copilot is ideal for coding tasks, while ChatGPT is versatile for various conversational and creative purposes.