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Whether you're building new solutions or enhancing existing systems, we help you deliver AI capabilities that create lasting business value. From initial assessment to ongoing optimisation, our proven approaches ensure successful outcomes at every stage of your journey.
Begin your AI journey with confidence. From initial discovery to production deployment, we help you build AI solutions that deliver meaningful impact. We help you to ensure successful outcomes while building the capabilities your organisation needs
Begin your AI journey with confidence. From initial discovery to production deployment, we help you build AI solutions that deliver meaningful impact. We help you to ensure successful outcomes while building the capabilities your organisation needs
Breathe new life into your current applications through AI innovation. We help you integrate intelligent capabilities that amplify performance and accelerate development, creating enhanced solutions that scale across your enterprise.
Breathe new life into your current applications through AI innovation. We help you integrate intelligent capabilities that amplify performance and accelerate development, creating enhanced solutions that scale across your enterprise.
Modernise your systems and accelerate development through intelligent integration. From enhancing core applications to building new AI-powered features, we help you create seamless solutions that deliver immediate value while establishing modern deve
Modernise your systems and accelerate development through intelligent integration. From enhancing core applications to building new AI-powered features, we help you create seamless solutions that deliver immediate value while establishing modern deve
SO THAT WE DON'T FORGET
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We uniquely combine deep local expertise with global AI capabilities to deliver practical, human-enabled AI solutions that create tangible business value. We help you find practical ways of working with AI to inspire your team to decide on what they should focus on and what they want to offload to help drive innovation and business growth.
When you choose Datacom, you’re making a choice that keeps your enterprise AI solutions local and safe.
We understand your local business environment while leveraging enterprise-grade AI capabilities.
From strategy through to implementation, we provide comprehensive AI services backed by decades of technology expertise.
Our AI journey takes you from understanding to acceleration, ensuring sustainable AI adoption.
We focus on empowering people with AI, not replacing them — ensuring solutions that enhance rather than disrupt your workforce.
Together with our customers, we’re shaping a future where AI enhances human potential while delivering measurable business outcomes.
Datacom research report 2024
The pace of AI evolution and uptake has continued to accelerate over the past year, seeing a positive shift in attitudes as more New Zealand businesses reap the benefits of AI. For industry and government alike, balancing opportunities and challenges while taking an innovative approach to AI evolution is of ongoing importance to ensure the country remains competitive.
For a second year, Datacom commissioned its annual survey of 200 senior business leaders to understand ongoing rates of AI adoption, maturity of existing AI governance and security, appetite for AI-specific legislation and experiences with AI usage.
We approach AI by understanding the challenges that your organisation is facing and the outcomes you are working towards. You can choose to focus on one approach at a time – or all of them can work in harmony.
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The moral principles that govern the use of AI to ensure it’s being used responsibly to ensure fair outcomes.
A set of instructions or procedures to perform or complete a task or solve a problem.
An agreement that defines how two applications that perform a specific task communicate with one another.
An interactive experience combining the real and digital worlds using computer-generated content.
Data sets that enable organisations to make informed decisions by collecting and studying large volumes of complex data to reveal patterns or trends.
A tool that uses text and voice commands to imitate human conversation.
A computerised model that imitates the human thought process to learn and recognise patterns to complete tasks and/or problem solve.
Enables machines to extract insights from visual data to help enhance AI capabilities.
AI-powered text or voice-based interactions to understand and interpret requests using natural language processing (NLP).
Data mining organises large data sets to identify patterns enabling problem solving or improvements to be implemented.
Platforms that interpret data to develop strategies and discover actionable insights.
Uses artificial intelligence to create content – for example, text, video, images, or coding.
A parameter, or value, that an artificial intelligence model uses to learn.
An AI model that is trained to understand language and generate human-like content by using large amounts of text.
Incorporated computer science, coding and mathematics to develop algorithms and models that enable machines to recognise and predict trends and behaviours using data, without human intervention.
A machine learning model that processes information from various modals, such as images, text and video.
An AI model that enables computers to recognise text and speech by understanding the spoken and written language.
OpenAI is an artificial intelligence research organisation based in the US developing several language models, including ChatGPT.
The application of using source code that is freely available for modification and redistribution to develop AI resources.
The use of algorithms to detect, analyse and identify patterns in data to allow for information to be categorised.
The analysis of data using technology to make predictions on what will happen in a specific timeframe using historical information and data patterns.
The analysis of data using technology to enable organisations to make informed strategic decisions by using possible scenarios, past and present performance and other resources.
Data that is fed into an AI system by a user to get a requested output.
Autonomous systems and sensing technologies.
A method in which a computer interprets words spoken aloud and converts them into readable text. Also known as voice recognition.
Searchable information – for example, dates, phone numbers or product identification numbers.
The use of classified output data to generate correct algorithms and train machines.
An entire word (or part of a word) that a large language model (LLM) uses to understand and generate human-like content.
Examples used by an AI system to learn, identify patterns and create new content.
Previously learned data is applied to new tasks and activities by a machine learning system.
The use of unclassified and unlabelled data to train algorithms.
An immersive reality experience that blends digital and real worlds bringing to life experiential user experience.
AI is technology that enables computers and machines to simulate human intelligence and problem-solving capabilities.
The common benefits of AI include automation, improved productivity, enhanced security and better decision making.
AI in customer experience improves customer satisfaction and operational efficiency in several ways. AI-powered chatbots and virtual assistants provide immediate responses to customer queries, ensuring 24/7 support and reducing customer wait times. By analysing vast amounts of data, AI helps businesses personalise recommendations and content, creating a more relevant and engaging experience. AI-driven analytics and sentiment analysis enable companies to gain insights into customer behavior and preferences, allowing for better-targeted marketing efforts and product enhancements. AI automates routine tasks, freeing up human agents to focus on complex issues, resulting in faster problem resolution and improved customer interactions. AI in customer experience leads to more efficient, responsive, and personalised interactions, ultimately enhancing customer satisfaction and loyalty.
Transforming customer experience with AI and automation can help businesses gain a competitive advantage in several ways. AI-powered chatbots and virtual assistants can provide instant, round-the-clock customer support, reducing response times and enhancing customer satisfaction. AI-driven analytics and predictive modeling enable businesses to gain deeper insights into customer behavior, allowing for more precise targeting and personalisation of marketing efforts, ultimately increasing conversion rates and revenue. Automation streamlines internal processes, reducing operational costs and improving efficiency, which can be passed on to customers in the form of lower prices or better service. AI helps identify emerging market trends and competitive threats, allowing businesses to adapt and innovate faster.
ML refers to the technologies and algorithms used by machines to analyse data enabling it to recognise patterns, make decisions, problem-solve and improve through experience.
Data that is not clean or ‘dirty data’ has issues such as having duplicates or being outdated, insecure, incomplete, inaccurate or inconsistent. The risk presented by dirty data is that if you are adopting AI tools and platforms that are using that faulty data, the AI outputs will also be flawed. For example, AI can be a powerful predictive tool and can identify patterns and trends within your business that you can use to guide strategic decisions, but if the data is off, then the AI analytics will be too. To avoid these risks and clean up their data, companies need to commit to regular data audits and implement assurance protocols.
ChatGPT is a natural language processing technology that uses machine learning, deep learning, and natural language understanding to answer questions mimicking human conversation and responding in an engaging way.
Copilot is a more secure AI-powered digital assistant that integrates with Microsoft 365 apps (Word, Excel, PowerPoint, and Teams). Copilot is ideal for coding tasks, while ChatGPT is versatile for various conversational and creative purposes.