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Datacom's field services is your one-stop shop for all your technical support needs with a team of skilled and passionate engineers on hand to fix or maintain your onsite technical requirements. With over 130 onsite engineers across 23 locations nationwide, Datacom provides the largest geographical IT support coverage of any service provider in New Zealand. We provide 24/7 onsite end-user device support, underpinned by distributed warehouses, logistics, repair and hardware staging locations, with response times tailored to your business needs.
We understand the importance of keeping your business running as efficiently as possible to meet the increasing needs of your customers. We also know that many businesses do not have the time or resources to keep on top of the ongoing management and maintenance of their IT equipment, and the impact of technical issues and downtime can be devastating.
Datacom's team of experienced engineers can inspect IT equipment, identifying any issues and providing hands-on assistance. This not only helps to diagnose and fix problems more efficiently, but it also reduces downtime and minimises any impact on your business’ productivity.
Datacom's team of experienced engineers can inspect IT equipment, identifying any issues and providing hands-on assistance. This not only helps to diagnose and fix problems more efficiently, but it also reduces downtime and minimises any impact on your business’ productivity.
We work directly with you to understand your specific business needs, concerns and any issues so that we can provide a service that is customised to you. This leads to building more positive relationships between you and our onsite engineers resulting in better outcomes.
Datacom's onsite engineers have specialised knowledge and are skilled in deploying equipment into varied retail and diverse corporate environments. Our field engineers average over 10 years of experience and can provide valuable insights and guidance to help you make informed decisions about your IT equipment and systems. Our engineers can also communicate with your staff at any level, from the technology adverse to advanced users.
We can carry out routine inspections and system updates to identify and fix potential issues before they become major problems for your business, reducing the risk of downtime and increasing the lifespan of your IT assets.
Invest in other areas of the business by outsourcing your IT support on short or long-term engagements, depending on your business needs, rather than increasing your overhead costs with an internal IT team.
With engineers based in 25+ locations across the country, we ensure a technician is always nearby, minimising travel time and downtime. Technical issues can be addressed and resolved quickly with a dedicated technician onsite, minimising downtime and keeping your business running smoothly.
Datacom has extensive experience in providing equipment staging and deployment services. Our engineering services team deploys thousands of devices for customers each year across New Zealand and Australia, leveraging refined processes to ensure smooth rollouts. We can securely store your IT equipment, prepare it for use and ship it to wherever it's needed, when it's need it.
We can house your IT equipment securely, asset tag, image, configure and create user bundles, and ship it in bulk or as individual orders, depending on your requirements.
Acting as an extension of your IT team, field service management can provide businesses with faster response times, customised solutions, cost-effectiveness, enhanced security, and better communication. These benefits can help businesses improve their operations and minimise downtime.
Datacom is passionate about empowering small and medium sized businesses (SMBs) to thrive by providing a full suite of field services offerings - a boutique service approach that leverages our enterprise-level expertise for Kiwi businesses.
SMBs can benefit from a team of consulting engineers with a combined 100+ years of IT experience across a range of information technology areas, as well as a dedicated service delivery manager, who oversees the delivery of your tailored services.
